Our Story
The LOYALS Solutions Story
Built on precision, accountability, and documented results. Property care, perfected.
Who we are
Property Services Built on Principle
LOYALS Solutions was founded on a simple observation: property owners and managers in London deserve better than what most cleaning and property service providers deliver. The industry standard is opaque — cleaners show up (or they don't), do the work (or some version of it), and leave no verifiable record of what was done. When something goes wrong, there is no accountability. When standards slip, there is no evidence to reference.
We built LOYALS Solutions to operate differently. Every service we deliver — whether it is an Airbnb turnover clean, an end of tenancy deep clean, full property management, or commercial office cleaning — is documented with timestamped photographic evidence, executed against property-specific checklists, and backed by a re-clean guarantee. This is not a marketing promise. It is an operational system that runs through every job we take on.
We are based at 39-41 North Road, London N7 9DP, in the heart of Kings Cross. Our team serves property owners, Airbnb hosts, estate agents, and businesses across North London and into Central London. We are growing steadily because the work speaks for itself — and because the documentation proves it.
What drives us
Our Values
Precision
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Precision
Every property is different. A studio flat in Angel has different requirements to a three-bedroom house in Camden. We do not apply generic cleaning templates — we create property-specific checklists, agreed in advance, that reflect the actual standards required. Precision means getting the details right, every time, without exception.
Accountability
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Accountability
Accountability without documentation is just a word. Our timestamped photo reports provide verifiable evidence of the condition we left every property in. This protects our clients — Airbnb hosts, tenants, estate agents, and business owners — and it holds us to the standard we promise. If we say we did it, we can show you.
Reliability
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Reliability
The most frequent complaint about property service providers is inconsistency. Good one day, absent the next. We assign dedicated teams to every client, maintain consistent scheduling, and build long-term working relationships where our team knows your property as well as you do. Reliability is not occasional — it is structural.
Discretion
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Discretion
We work in people's homes and businesses. That demands a level of professionalism and discretion that goes beyond cleaning surfaces. Our teams are vetted, trained, and operate with the understanding that they are trusted with access to private spaces. We take that trust seriously, every single day.
Part of something bigger
The LOYALS Ecosystem
LOYALS Solutions is part of the wider LOYALS group, which includes LOYALS Accountants — a chartered accountancy practice serving tradespeople, contractors, and small businesses across London and beyond. The connection is not incidental. The same principles that drive our accounting practice — meticulous attention to detail, transparent communication, and genuine care for our clients' success — are the foundation of LOYALS Solutions.
For property owners, this ecosystem creates a unique advantage. If you are an Airbnb host or landlord who also needs accounting support, tax advice, or business consultancy, the LOYALS group can support you holistically. Your property services and your financial management handled by the same trusted team, with the same standard of care.
How we work
Our Approach to Quality
Quality in property services is not about one good clean — it is about every clean meeting the same standard. Our approach is built on three pillars: onboarding that establishes clear expectations from the start, operational systems that ensure consistency across every visit, and documentation that provides proof of delivery.
Every new client goes through a structured onboarding process. We assess the property, understand the specific requirements, agree on a checklist, and confirm the service schedule. This upfront investment means there is no ambiguity about what will be delivered, when, and to what standard.
Our teams operate with the same checklists and the same quality benchmarks regardless of the day, the property, or the team member. Combined with the timestamped photo reports delivered after every service, this creates an accountability loop that maintains standards over time — not just on the first visit, but on the fiftieth.
Leadership
Meet the Director
LOYALS Solutions is led by Kris Nick, Director and founder of the LOYALS group. With a background in business consultancy and a track record of building service businesses that prioritise client outcomes over short-term revenue, Kris established LOYALS Solutions to bring the same standards of professionalism and accountability to London's property services market that LOYALS Accountants has brought to accounting.
Kris's approach is hands-on and client-focused. Every operational system, every quality standard, and every client relationship is built with the same question in mind: would this be good enough if it were my own property? That standard drives everything we do.
Experience the LOYALS difference
Whether you need Airbnb turnover cleaning, end of tenancy support, full property management, or commercial cleaning — we deliver documented, accountable results. Every time.
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