For Estate Agents and Letting Agencies
A Cleaning Partner That Eliminates Deposit Disputes
Timestamped photographic evidence of every clean. Property-specific checklists approved by your team. Re-clean guarantee that protects your agency. One point of contact for every property in your portfolio.
The problem
Your Current Cleaning Arrangement Is Costing You
If you manage rental properties in London, you already know the pattern. The tenancy ends. You book a cleaner — whoever is available at short notice. They do the job, or they say they did. There are no photographs, no timestamps, no verifiable record of what the property looked like when they finished. The tenant disputes the deposit. The landlord blames your agency. You spend hours mediating a problem that should never have existed.
Unreliable end of tenancy cleaning creates three problems for estate agents: deposit disputes that consume administrative time and damage client relationships, inconsistent quality that makes your agency look unprofessional, and the constant need to find and vet new cleaners when the last one lets you down. Every disputed deposit is a risk to your reputation with both landlords and tenants.
LOYALS Solutions was built to solve this. We are not a generic cleaning company that happens to do end of tenancy work. We are a property services company that has designed our entire operation around documented, verifiable, dispute-proof cleaning for estate agents and letting agencies across London.
The solution
How LOYALS Solutions Eliminates the Risk
Timestamped Photo Reports
Timestamped Photo Reports
After every end of tenancy clean, your agency receives a detailed completion report with room-by-room photographs. Every image includes metadata recording the exact date and time it was taken. This is incontestable evidence of the property's condition at handover.
Property-Specific Checklists
Property-Specific Checklists
Every property in your portfolio gets its own cleaning checklist, approved by your team before the first clean. This ensures the clean matches the inventory check standard for that specific property — not a generic one-size-fits-all approach.
Re-Clean Guarantee
Re-Clean Guarantee
If any cleaning-related item is flagged during the inventory check, we return and address it at no additional cost to your agency or the tenant. This guarantee protects your agency's relationship with both parties.
Dedicated Account Manager
Dedicated Account Manager
You get a single point of contact for every property in your portfolio. No call centres, no generic inboxes. Your account manager knows your properties, understands your standards, and ensures consistent service across every booking.
Partnership benefits
What Your Agency Gets
The LOYALS Solutions Agency Partner programme is designed for estate agents and letting agencies managing five or more properties across London. The partnership includes volume pricing that reduces your per-clean cost as your portfolio grows, priority scheduling within 24 hours of request, and branded completion reports that carry your agency's details — presenting a seamless, professional experience to your landlords and tenants.
We integrate with your checkout process. When a tenancy ends, your team contacts your dedicated account manager — by phone, email, or WhatsApp — and the clean is scheduled, completed, documented, and reported back to you without further administrative overhead. For agencies managing frequent turnovers, this removes an entire category of operational friction from your workflow.
The branded reports are particularly valued by our agency partners. When your landlord receives a professional, timestamped completion report bearing your agency's branding, it reinforces confidence in your management. It signals that your agency has systems in place, that accountability is built into your process, and that they made the right choice trusting you with their property.
or call 07401 893 698 to speak with our partnerships team
How it works
Onboard Once, Book Effortlessly
Partnership Onboarding
We meet with your team to understand your portfolio, your standards, and your checkout process. We create property-specific checklists for each of your managed properties and agree on scheduling protocols, communication channels, and reporting format. This is a one-time setup.
Book Through Your Account Manager
When a tenancy ends, contact your dedicated account manager by phone, email, or WhatsApp. Provide the property address and preferred cleaning date. We handle the rest — scheduling, cleaning, documentation, and reporting. No forms, no portals, no friction.
Receive Your Report
Within 30 minutes of completion, your agency receives the branded timestamped photo report. Share it with the landlord, attach it to the deposit return documentation, or file it for your records. If any issue is raised, the re-clean guarantee activates immediately.
In practice
What This Looks Like for Your Agency
A tenant gives notice on a two-bedroom flat in Islington. Your lettings coordinator contacts your LOYALS account manager with the move-out date. We schedule the clean for the day after checkout. Our team arrives, completes the clean according to the pre-approved checklist for that property, photographs every room with timestamped metadata, and sends the branded report to your office within 30 minutes.
Your inventory clerk inspects the property the following day. Everything matches. The deposit is returned in full. No dispute, no complaint, no wasted time. The landlord receives a professional report from your agency confirming the property's condition. The next tenant moves in on schedule.
That is how every turnover should work. And with LOYALS Solutions as your cleaning partner, it does.
Common questions
Questions from Estate Agents
What areas do you cover?
We are based in Kings Cross, London N7, and serve agencies across Islington, Camden, Holloway, Finsbury Park, Highbury, Angel, Archway, Kentish Town, and the surrounding N7, N1, NW1, NW5, and N19 postcode areas. Coverage extends into Central London for portfolio partnerships.
How quickly can you schedule a clean?
Agency partners receive priority scheduling. In most cases, we can complete an end of tenancy clean within 24 hours of your request. For planned move-outs with advance notice, we guarantee the date.
What if the landlord or inventory clerk raises an issue?
Our re-clean guarantee covers any cleaning-related item flagged after the clean. We return and address it at no additional cost. In practice, this rarely happens because the property-specific checklist ensures the clean meets the inventory standard from the start.
Is there a minimum number of properties?
The Agency Partner programme is designed for agencies managing five or more properties. If your portfolio is smaller, our standard end of tenancy cleaning service provides the same quality and documentation without the partnership structure.
Related services
More from LOYALS Solutions
For individual end of tenancy bookings outside the partnership structure, visit our End of Tenancy Cleaning page. The same standards, documentation, and re-clean guarantee apply.
To learn more about the team behind the service and how LOYALS Solutions operates, visit our About page.
Start the conversation
If your agency is spending time on deposit disputes, chasing unreliable cleaners, or explaining to landlords why the clean was not up to standard — let us show you a better way. Enquire about the LOYALS Solutions Agency Partner programme today.
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